Refund policy

We want you to be satisfied with your Solura purchase. Because our products are consumable health supplements, we can only accept returns of unopened, unused products.

Eligibility. You may request a return within 30 days of delivery for any unopened, unused bottle in its original packaging. Opened or used products cannot be returned for health and safety reasons.

How to start a return. Email us at [support@dosolura.com] with your order number and the reason for your return. We'll reply with instructions. Please do not send anything back before contacting us.

Return shipping. Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refunds. Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged, defective, or wrong items. If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos, and we'll replace it or issue a full refund at no cost to you.

Non-returnable items. Opened or used products and any item marked final sale.